Return & Exchange

Q: What is Gaico's exchange/refund policy?

A: Due to hygiene purposes and customised details of the products, we do not allow exchanges for products, unless it is defected or stained. 

Q: Can I cancel my order?

A: Unfortunately, once the order is successfully transacted, we do not allow any cancellation of orders. 

Q: I found a defect on my product, can I do an exchange/refund? 

A: Yes, you may. We sincerely apologise for the inconvenience and unpleasant experience caused. Please kindly write in to our friendly customer care team for more assistance.