Delivery & Shipping

Q: How long will the product take to arrive?

A: For in-stocked edible products we will ship them out within 1-3 working days, once the transaction is captured and completed. As for our customised products, pre-order and printing will require 5-7 working days for orders to be processed. Please allow our logistics partner to deliver them to your doorstep within the next 3 working days.

Q: How can I track my order?

A: Once the order is being picked up by our logistics partner, an automated email will be sent to your email and mobile phone via SMS with the tracking number and details provided, where you can track and trace your parcel in real-time.

Q: Can I schedule the time for delivery?

A: Yes you may select your preferred time slot when checking out and making payment for your order. The following time slots offered are morning, afternoon and evening in intervals from 9am to 5pm.

Q: How can you ensure that my products will arrive undamaged?

A: At Gaico, we ensure that your parcel is well wrapped with thick layers of eco-friendly bubble wrap to prevent any damage or breakage of your products. Additionally, fragile stickers are also pasted on the box to remind logistics partners to handle the parcel with caution and care.